Shipping policy

Shipping & Fulfillment

We use UPS and USPS to ship coffee and other products to our customers. Please note that UPS requires a physical address for shipments and cannot deliver to PO boxes.

Order subtotals over $100 qualify for free shipping!

Roasting & Order Lead Times

Our online shop is an extension of our roastery. Unlike picking up coffee at our downtown Logan Gallery Café or from a partner retailer, online coffee orders must be added to our roast schedule, roasted, packaged, boxed, and shipped (or delivered to our downtown Logan Gallery Café).

Caffe Ibis is primarily a roast-to-order roastery, with little, and often no, backstock inventory of roasted coffee available. To provide freshly roasted coffee while reducing waste and maintaining an efficient roast schedule, we require a 1-week lead time before coffee orders ship.

Our roasting and fulfillment days are Monday through Thursday, excluding major holidays. This means a 1-week lead time gives our team 4 Ibis roasting and fulfillment days to complete your order.

Orders placed before 3:00 PM on Sunday, Monday, Tuesday, or Wednesday will be added to the next available production schedule. Orders placed after the 3:00 PM cutoff, or on Thursday, Friday, or Saturday, will move to the following production schedule.

For example, if you place an order on Monday morning, you can expect it to ship the following Monday afternoon. If you place an order on Wednesday after 3:00 PM, it will be added to the Monday production schedule and ship the following Thursday afternoon.

Shipping transit time begins after your order leaves our facility. Selecting an expedited shipping method may shorten carrier transit time, but it does not bypass our roast-to-order production schedule.

Once shipped, delivery time depends on the carrier and destination and is not included in the fulfillment window. If your shipment is delayed, damaged, or missing, please contact us and we will help however we can.