Refund policy

Caffe Ibis stands behind the quality of our coffee and products. If something is wrong with your order, please contact us as soon as possible so we can help make it right. 

However, please also note that because our coffee is roasted to order and is a perishable product, we are not able to accept returns of coffee that was ordered correctly. Refunds, replacements, or credits may be issued in cases of roaster error, fulfillment error, damaged product, or verified quality concerns.

Please report coffee order issues within 14 days of the ship date. Ground coffee may only be refunded, credited, or replaced in cases of Caffe Ibis error, such as the wrong coffee, incorrect grind, or another fulfillment issue.

Other merchandise may be returned within 20 days of the ship date, provided it is unused, unopened, and in resalable condition. Special-order items, equipment, or merchandise may be subject to manufacturer policies, restocking fees, or may not be eligible for return.

How to Return Items Purchased from this Website

Please contact us before sending anything back so we can review the issue and provide return authorization when applicable.

Call 1-888-740-4777 (or 435-150-0193 x1) or contact us through our website. Please include your order number, product details, and a brief description of the issue. Photos may be requested for damaged items, incorrect items, or quality concerns.

If a return is approved, please re-pack the item in its original packaging when possible and mail it to:

Caffe Ibis Coffee Roasting Company
Attn: Returns
710 W 200 N
Logan, UT 84321

Approved refunds will be issued to the original payment method after the return has been received and reviewed. Exchanges or replacements will be processed as quickly as possible.

Please note:

• All returned items must be in their original, new condition, including all original packaging.
  
• Original shipping charges are nonrefundable. 
• Return shipping must be prepaid. We cannot accept COD deliveries.