Frequently Asked Questions

Below is a list of the questions we get asked most often.  If you can’t find an answer here please feel free to contact us and we’ll make sure you’re taken care of!

What is Triple Certified Organic Coffee?

Triple Certified Organic Coffee comprises three certification levels: Organic, Fair Trade, and Smithsonian Shade Grown “Bird-Friendly”®. Caffe Ibis® is a pioneer in the development of Triple Certified coffee.

Certified Organic: Coffee is grown and processed in accordance with the USDA organic standards that do not allow the use of harmful pesticides, herbicides, or artificial fertilizers. Independent inspection & certification tracks the coffee from farm to consumer.

Certified Fair Trade: An alternative economic to Free Trade. In certified Fair Trade the small independent family farmer is organized into democratically run cooperatives. Independent certification guarantees a fair price for the coffee regardless of market conditions (high or low market). Child labor is not allowed and women are paid equal to men doing the same labor. The model encourages direct relationships between the farmer and the roaster.

Certified Smithsonian Shade Grown “Bird-Friendly”®: Transactional transparency is managed through the Smithsonian Migratory Bird Center and local organic inspectors.  100% of coffee must meet rigorous biological biodiversity standards set by SMBC to maximize for bird habitat. The farmer is paid a premium to maintain forest like conditions on the farm. The SMBC certifications directly link the consumer to the farmer.

Triple certified coffee comes from farms that hold each of the following certifications:

  • QAI Certified Organic Coffee – Coffee farms that hold Quality Assurance International’s (QAI) organic certification.
  • Certified Fair Trade Coffee – Farms where fair wages are paid to the farmers producing the green coffee.
  • Certified Smithsonian Shade Grown Coffee – Farms that certify and support the native birds, forests, and vegetation of the region.

How should I store my coffee?

Store your coffee in a cool dry place rather than the freezer or refrigerator. There is water vapor in the atmosphere surrounding your beans. If you put your coffee beans in the freezer, the water vapor crystallizes and expands, shattering the beans cellular structure and increasing oxidization. The refrigerator is cold enough to inhibit oxidization but the odorous environment of most refrigerators will contaminate coffee. If coffee is to be stored beyond 3 weeks, the freezer is preferable.

Can you ship coffee to my P.O. Box?

No, we use UPS for shipping and require a physical address.

Should I grind my own beans?

Yes. Freshness is everything, and pre-ground coffee stales much more quickly than whole bean coffee.

Do I have to use espresso coffee in my espresso machine?

No. Most espresso blends are formulated for brewing under pressure, which is why they taste great in an espresso machine. But other coffees, like our Triple Certified Vienna Roast, also taste great as espresso. The key is to experiment and have fun testing what coffee you like the taste of in your espresso machine.

What is the difference between water process decaffeination and other decaffeination methods?

Most decaffeinated coffees use a chemical process. Most roasters use chemical process decaffeination utilizing methyl chloride or ethyl acetate (cleaning solvents). Those chemicals then go into your body when you drink the coffee. Critical pressure CO2 process is yet another method of decaffeinating coffee. Caffe Ibis®, however, exclusively uses a water decaffeination process. Water process decaffeination uses only natural water pressure to remove caffeine from coffee.

How much coffee should I use per cup?

We recommend using  one part freshly ground coffee to 15-17 parts filtered water. Using this coffee to water ratio brews full strength coffee, to which you can add hot water if the taste is too strong. Remember, you can always make coffee weaker by adding hot water to your cup, but you can’t make it any stronger once its brewed.

Is there any coffee grown in the United States?

Yes, some coffee is grown in the Hawaiian Islands. The most famous is Kona from the Big Island of Hawaii. Around the world, most coffee is grown in an equatorial band between the Tropics of Cancer and Capricorn.

We roast Monday – Thursday. In order to get you the freshest coffee possible – and to reduce waste and maximize efficiency – we create a daily customized roast plan. We ask for 2 – 3 *roasting* business days to schedule, roast, package, and ship your order. When we finish processing your order, you will receive a second “order complete” email with your shipment tracking or local pick up details. Thanks for your understanding and supporting us towards our mission for quality and freshness, while supporting social and environmental stewardship.